HVAC Technical Support & Trainer
Full Time • Tss Associates Inc
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
HVAC Technical Support & Trainer
Job Title: HVAC Technician & Trainer
Location: Based in Albany, NY | Territory: New York, Western Vermont & Western Massachusetts
Travel: Minimum 25%
Job Type: Full-Time | Salaried
Company: TSS Associates, Inc.
About Us
TSS Associates, Inc. is a manufacturers’ representative agency serving the HVAC industry throughout New England and New York. We represent some of the industry's most trusted brands. Our team is committed to providing exceptional technical support, training, and customer service to contractors, distributors, and engineers.
Position Overview
We’re seeking a knowledgeable and motivated HVAC Technician & Trainer to join our team. This role is based out of our Albany, NY office and supports a territory that includes New York, Western Vermont, and Western Massachusetts. You must live in the Capital District. The ideal candidate will combine strong HVAC field experience with excellent communication skills and a passion for helping others learn and succeed.
This position involves a minimum 25% travel to provide on-site support and conduct in-person training sessions. When not traveling, the role is based in-office, providing phone and virtual technical assistance.
Key Responsibilities
- Deliver in-person and virtual training sessions on residential and commercial HVAC products
- Provide phone-based technical support to contractors and distributors
- Assist with on-site troubleshooting for escalated technical issues
- Create or contribute to training materials, presentations, and documentation
- Stay current on product updates and technical trends within the HVAC industry
- Collaborate with the Director of Training and internal teams to support company-wide training efforts
Qualifications
- 5+ years of hands-on HVAC installation or service experience
- Strong troubleshooting skills and technical knowledge of HVAC systems
- Excellent verbal communication and presentation abilities
- Comfortable leading training sessions and working with groups
- Self-directed, organized, and detail-oriented
- Proficiency with Microsoft Office and CRM systems
- Valid driver’s license and willingness to travel within the assigned territory
What We Provide
- Competitive salary (range to be discussed based on experience)
- Company vehicle or vehicle allowance
- Health insurance and retirement plan
- Company laptop, phone, and tools
- Ongoing manufacturer training and development opportunities
- A supportive and experienced team environment
Ready to Join Us?
Please send your resume and a brief cover letter explaining your experience and interest in the role to ashley@tssassociatesinc.com.
Please send your resume and a brief cover letter explaining your experience and interest in the role to ashley@tssassociatesinc.com.
Compensation: $70,000.00 - $85,000.00 per year
About Us
Our Services
In 2011, TSS was created by Steve Grady & Rich Sebast. Both Steve and Rich have experience with installation, service & selling of HVAC products throughout their careers.
With over 65+ years of knowledge combined, Steve, Rich, and their entire sales team, TSS provides a 360° service in an ever-changing industry.
Training
TSS strives to provide the highest quality of education and training for the Heating and Cooling industry ensuring the success of new and innovative products.
Sales
TSS ensures customers have a depth of knowledge about the products they sell. We strive to keep our customers educated on the features and benefits of our product lines.
Service
TSS focuses on both pre and post-sale services. We ensure customers are applying products properly as well as providing all technical assistance post-sale.
(if you already have a resume on Indeed)
Or apply here.
